How can we help?
FAQs
My Order
Where is my order?
I didn’t receive any order confirmation
My order is showing as delivered but I haven’t received it
There are no tracking updates on my order since it was despatched
I’ve lost my order number
Can I cancel my order?
Can I amend my order?
Can I cancel my pre-order?
Can I amend my pre-order?
I’ve received a faulty item
An item(s) is missing from my order
My parcel arrived damaged
My order has been returned to sender
I need help with a pre-order
Corporate gifting
Black Sheep Week 2024
Shipping
Payments
Returns & Refunds
How do I return my order?
Can I exchange my order?
What is your returns policy?
My order was a gift, can I return or exchange it?
I need a new returns label
Have you received my return?
You’ve received my return, but I haven’t been refunded yet
I paid with Klarna, how can I get my refund?
Can I cancel or update my return request?
Products
My knit has stretched or shrunk, help!
Design
What is the NFC tag?
Can the NFC tag be removed?
How do I choose the right size?
Where are your products made?
My products smells floral
What is the Care Guarantee?
How do I make a Care Guarantee claim?
Why do you include a sheep?
Moths have eaten my beloved knit, help!
My knit has pulls or loose threads, help!
My knit has pilling, help!
How to wash & care for your knit.
I need help with stain removal
Packaging
Sustainability
My Account
