My payment failed but my card has still been charged
If your payment failed and you were still charged it may be that your bank has taken a pending transaction. This will appear until the transaction is cleared and the money should bounce back to your account.
We recommend contacting your bank as they will have further visibility on your pending funds.
If you’re still having issues, please provide the following information so we can assist you further:
- Email address that was used for the attempted purchase
- Last four digits of the card used for the attempted purchase
- Order amount
- Time and date of the attempted order
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