How do I return my order?
We get that you can’t love everything and that’s OK, don’t feel bad. Whether it was the wrong fit, the wrong colour or something just didn’t feel 100% right, we will accept your return providing it complies with our Terms and Conditions.*
*All items must be returned from the original shipping country, unworn and with all original packaging and tags attached.
Extended Holiday season returns period: you may return any unsuitable items purchased between November 1st 2024 until January 31st 2025.
- You can request a return directly via our returns portal.
Head to our returns portal here and enter your order number and the email address used to place the order.
If the order/item was gifted to you simply select “Gift Return” otherwise proceed with “Start Return”.
You’ll then need to complete the onscreen steps and select your shipping option.
Once the return has been generated, we’ll send you a confirmation email to let you know and further instructions on how to post your return.
- You can also request a return by logging into your account.
To log in click here then enter your email address and password. If you don't have an account yet, you can click here to create one. Please note to log in/create an account with the same email address used to place your order.
After the return is generated, simply wrap up your item(s) and place it inside the box, together with all other packaging elements. *Don’t forget to include your despatch note inside the parcel. This helps us to identify your return and ensures a swift return process.
Then reseal the box and attach the return shipping label to the outside. If using a QR code instead of a shipping label, keep this safe as you will need to present it at the drop-off location.
And finally - post the package from your post office or drop-off location. You will receive tracking details just in case you would like to keep track of its journey. We will let you know when we are holding it safely in our arms and complete your exchange/refund.
Friendly note: Please keep your proof of postage for your records for at least until the return has been processed.
Please do not post your garment without requesting a return. If you need assistance with your return please email our Customer Experience team at theflock@sheepinc.com or use our Contact Form.
