What is your returns policy?
Want to request a return? No problem! We offer free global returns as long as the return is within our 28-day window. That means you’ll have 28 days from delivery to request a return.*
Head to our Returns Portal here to start.
We always aim to process exchanges and refunds within 14 business days of the return being posted.
*We will accept your return providing it complies with our Terms and Conditions: all items must be returned from the original shipping country, unworn, undamaged, and with all original tags attached.
For further information on our returns policy, read more here.
We don’t judge.
Returns happen. It’s part of the circle of life. So we want to make it clear that seeking a return will not affect your statutory rights.
But be nice.
We’re good people who love knits, trees, and fluffy animals. Please be nice to us in return.
If we have reason to believe you are taking advantage of, or abusing our return policy, we may have to de-activate your account and issue a report. We, of course, would be heartbroken to do so and hope it will never go that far, but we have to reserve this right just in case.
Please see our full terms and conditions here.
