Can I exchange my order?
Of course, you can!*
We’d be delighted to offer you an exchange instead of a refund, but please help by checking the knit you want in exchange is in stock first.
To proceed with an exchange, head to our returns portal here and enter your order number and the email address used to place the order.
If the order/item was gifted to you simply select “Gift Return” otherwise proceed with “Start Return” and follow the onscreen steps.
Alternatively, log into your account here. If you checked out as a guest, create an account using the same email address you used to place your order.
*Please note, all items must be returned from the original shipping country, unworn and with all original packaging and tags attached.
Extended Holiday season returns period: you may return any unsuitable items purchased between November 1st 2024 until January 31st 2025.
We will accept your return providing it complies with our Terms and Conditions.
