FAQs Order Where's my order?

I need help with a pre-order

Please contact us here providing a description of what you need help with. Please include the following information:

Your order number
Item(s) pre-ordered
Issue you need help with

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Need more help?

I didn’t receive any order confirmation

My order is showing as delivered but I haven’t received it

There are no tracking updates on my order since it was despatched

I’ve lost my order number

Can I cancel my order?

Can I amend my order?

Can I cancel my pre-order?

Can I amend my pre-order?

I’ve received a faulty item

An item(s) is missing from my order

My parcel arrived damaged

My order has been returned to sender

I need help with a pre-order

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The Knit Clinic

Delivery

Returns

International	XS	S	M	L	XL	XXL
UK/US Chest	34	36	38	40/42	44	46/48
EU	44	46	48	50/52	54	56/58
IT	44	46	48	50/52	54	56/58
UK	6	8/10	12	14	16/18	20
US	2	6	8/10	12	14	16
FR	34	38	40/42	44	46	48
IT	38	42	44/46	48	50	52
AU	6	8/10	12	14	16/18	20
Neck Label Sizing	0	1	2	3	4	5

International

XXL

8/10

16/18

8/10

40/42

44/46

8/10

16/18

Neck Label Sizing

I need help with a pre-order

Where is my order?

I didn’t receive any order confirmation

My order is showing as delivered but I haven’t received it

There are no tracking updates on my order since it was despatched

I’ve lost my order number

Can I cancel my order?

Can I amend my order?

Can I cancel my pre-order?

Can I amend my pre-order?

I’ve received a faulty item

An item(s) is missing from my order

My parcel arrived damaged

My order has been returned to sender

I need help with a pre-order

Corporate gifting