Page Loading Animation
Basket Icon
FAQs Order Where's my order?

Where is my order?

Title Icons

To track your order, open your order confirmation email and click the ‘Track Your Order’ button.

Once your order has left our warehouse, you’ll also receive an email with your tracking details where you can follow its progress.

Orders are processed Monday to Friday. Any orders placed after 3pm GMT will be processed the next business day (not including weekends and public holidays).

You can find our standard and express shipping times below:

UK

STANDARD SHIPPING

2-3 business days (Tracked)

FREE for orders over £100

Shipping for orders below £100: £3.50

EXPRESS SHIPPING

Next Day (if ordered by 3pm, does not include weekends and bank holidays)

Shipping cost: £5

*Express shipping purchases made after 3pm GMT will be despatched the next business day (not including weekends and bank holidays).

Was this article helpful?
0 out of 0 found this helpful.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Yes
No
0 out of 0 found this helpful.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Need more help?
Search Icon
Related Articles

Where is my order?

I didn’t receive any order confirmation

My order is showing as delivered but I haven’t received it

There are no tracking updates on my order since it was despatched

I’ve lost my order number

Can I cancel my order?

Can I amend my order?

Can I cancel my pre-order?

Can I amend my pre-order?

I’ve received a faulty item

An item(s) is missing from my order

My parcel arrived damaged

My order has been returned to sender

I need help with a pre-order

Corporate gifting

Black Sheep Week 2024
Contact Us
Contact Us
The Knit Clinic
The Knit Clinic
Delivery
Delivery
Returns
Returns
Contact Us Button
Get 10% off your first order.
Visiting From The United Kingdom?
It looks like you are located in The United Kingdom. Change below to select the closest store to you for relevant currency and shipping rates.
Change your shipping country
Currency
Save
Continue to United States
Select your location