Page Loading Animation
Basket Icon
FAQs Order Where's my order?

I’ve received a faulty item

Title Icons

We’re sorry to hear that you’ve received a faulty item.

So we can investigate further, please contact us here. Please provide the following information:

  • The order number or email address used to place the order
  • A picture(s) of the issue
  • The 10 digit “S” number on the NFC tag of your knit e.g. S1234567891
Was this article helpful?
0 out of 0 found this helpful.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Yes
No
0 out of 0 found this helpful.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Need more help?
Search Icon
Related Articles

Where is my order?

I didn’t receive any order confirmation

My order is showing as delivered but I haven’t received it

There are no tracking updates on my order since it was despatched

I’ve lost my order number

Can I cancel my order?

Can I amend my order?

Can I cancel my pre-order?

Can I amend my pre-order?

I’ve received a faulty item

An item(s) is missing from my order

My parcel arrived damaged

My order has been returned to sender

I need help with a pre-order

Corporate gifting
Contact Us
Contact Us
The Knit Clinic
The Knit Clinic
Delivery
Delivery
Returns
Returns
Contact Us Button
Get 10% off your first order.
Visiting From The United Kingdom?
It looks like you are located in The United Kingdom. Change below to select the closest store to you for relevant currency and shipping rates.
Change your shipping country
Currency
Save
Continue to United States
Select your location